Philadelphia Real Estate Helpful News and Views

Honesty is the best policy

I always tell my sellers "The first offer is usually the best offer"

Seriously consider it!

It is a bird in hand- The next offer may be lower

1. Will your customers stay loyal without good service? 
2. How important is service?
3. Will they refer their friends and family to you?

I found out the answer to these questions of course while selling Real Estate over the last 25 years ;but especially in the last few months while trying to make a decision on purchasing a car.I think as sales people sometimes we are the worst buyers.I know I am.I do not like making decisions.

Like many buyers and sellers I find someone I trust and stick with them.My salesman/manager left the dealership I lease my cars with and went to Jaguar.I did not like the sales people at the dealership he had left. They were not the same caliber as him.Shall we say not as trustworthy and pulled some shady dealings.I will leave it at that.

I called Tom Burton.He is now at Jaguar.I explained to him I was not happy.He referred me to another Tom.This was Tom Palmer the manger at Mercedes in Fort Washington called  West German.Tom was a true  professional.He listened to my wants and needs.He helped me make a wise decision which was to purchase my current car. It is a Mercedes 2005 -240C  4 Wheel drive with only 28,000 miles ,It has a navigation system Bose radio and DVD changer .The only thing missing was a blue tooth.The car had been wired for a phone so this was a simple device to put in.

They handled all the paperwork and financing with Mercedes for me.Detailed the car inspected it put in the blue-tooth,so now I can drive hands free.They also gave me a curtsy car for 3 days..A brand new Mercedes I might add..

1. How Important is service? I found it to be the most important factor
2. Will customers stay loyal without it? if they do not value my business why would I come back
3. Will they refer their friends and family? I most certainly will .. when I am ready for a new car I will go back to West German..and I also will get my car serviced there

When you give people good service they do appreciate it. I want to Thank Tom Palmer and all the people at West German Mercedes for a wonderful buying experience. THANK YOU! and Tom Burton for the referral

What a HAPPY DAY..another HAPPY CONDO OWNER in Delaire Landing Condo..

Bank of America put the wrong address on the mortgage documents..so we had to wait for new mortgage papers.The first time home buyer wanted to go with his own bank.He is an International Hockey Player and felt it would be easier because some of his funds were in Euros and some in Us dollars..His bank was BANK of America.OKAY that should not be to difficult.He had excellent credit great income ,20% down, the perfect buyer..Everything was approved,appraised,and we were ready to go not a problem...

Wrong...Luckily the property was an estate and he was not moving in the day of settlement..

There was not a condo questionnaire sent to the condo association..there was not a request for a master insurance policy from the association with the mortgagee clause..nor was the buyer informed that he needed a HO6 homeowners policy..Delaire Landing has a wonderful association and had everything sent back in a very timely manner as soon as It was requested . Bank of America still insisted he did not need a HO6 insurance policy..Although I kept insisting he did.

Wrong again..Luckily the buyer obtained one immediately..which he would have done if he had been told to but  Bank of America was insisting he did not need it..

These last minute details went on and on.The Buyer,Sellers,Agents and Title company  worked very hard to comply with all these items that fell through the cracks items that should have been taken care of  before the day before settlement.. these items took 2 days ..We did our job .Someone dropped the puck and it was not us....

This should have been a Stress Free day for the BUYER                                                           

All is well that ends well ..He is Happy now! Eligible for his $8000 tax credit

 Maybe someone from the FLYERS HOCKEY TEAM will see what a great Sports Player Ray is and Grab him..He is someone I would want on my Team he did whatever he had to do to get the puck in the net and score..

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