The temperatures here on the East Coast in Philadelphia Pa are really hot . They say Summer is over but they have closed schools early because of the heat . Many of the schools in the city are older and do not have air conditioning . With the heat index it feels like 103 degrees .We are officially in a heat wave
Early next week I have settlement on one of my listings . I received a call from the seller . Her central air was not working . The unit is cold but there is not any cold air coming out. The thermostat read 86 degrees . She has it set on 70 .She called her A/C service man and he has not called her back . I asked when she called . She said last evening . She did call another company her neighbor uses he told her the soonest they could be out was next week . She was frantic .Five Days Until my house is SOLD and a Major Problem Arises
I told her I would make some calls . In the meantime I suggested she turn off the unit . No sense in it running when if it wasn't working . I called and left a message for the service I use .They called me back within thirty minutes .They were over the clients house in 10 minutes . It was the blower motor . The air conditioner was fixed that day it did take several hours . The seller wanted to let the buyer know she did not want any problems later . I had suggested when I listed the house she take out a Home Warranty . She asked me is it was too late to give the buyer a Home Warranty and if it would cover the Air Conditioner . It would cover it . The problem solved
The unit was in good condition and fixed. The buyer was a single Mother and the seller wanted her to have it . When the unit stopped working she thought she was going to cost her much more then it did . I am so grateful that these repair men came out so quickly . I have used them for over thirty years . They told me they were in the area and knew I was in a pinch. They mostly do commercial work so when I asked them if they wanted extra work they said only if I was stuck . Otherwise they were really busy .
The other service company that the seller used never returned her call . When I called the buyers agent he talked to his buyer and said thank you . They were happy for the honesty and the Home Warranty for One Year .
Five Days Until SOLD and a Major Problem Arises
So glad the problem was solved and the seller was cool again .
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What a great story - combine an honest, forthright seller with a heart and a great agent and magic happens.
Aw that is so sweet of you to say Susan Haughton just glad everything worked out .It has been so hot here and to be without air in this heat is simply horrid .
Thank you for your comment
Hannah
Good evening Hannah Williams,
Once again you showed what we do..we are problem solvers! You took the problem and resolved it..everyone is happy and you'll be closing!
You did good, Hannah! A good repairmen is worth their weight in gold. You obviously have one!
I've always taken pride in my "connections" Hannah Williams but regretfully they all started to retire on me... now it's my turn.
Awesome outcome, Hannah. The seller did the right thing and the buyer has the added assurance that a warranty is in place for a year after closing.
Okay so don't laugh next time we close our schools for snow in the south.
That was an awesome outcome. Hopefully she won't have to use the warranty, but at least it's in place if she needs it.
Yes customer service is much to be desired, needless to say glad there was a happy ending to this drama, Endre
Morning Hannah.
I'm sure the seller will leave a very detailed post on social media about the company that never returned her call.
Great job resolving that last minute issue. This is why having a good team is so important!
Hi Hannah... the cost of HVAC coverage for a seller under most home warranty plans is minimal... really cheap insurance and I always strongly encourage my sellers to buy it. I can't tell you how often they've thanked me after we closed... HVAC systems that had never had a lick of a problem during ownership suddenly needed something done during the contract period and prior to closing.
Great job with getting what could have been a major deal breaker handled in time, Hannah.
Dorie Dillard CRS GRI ABR I always tell my clients call me first when you have a problem . In this case she did call me and we solved the problem quickly
Myrl Jeffcoat They certainly are . I can depend on them thankfully
Bob "RealMan" Timm I have been there with many and had to find new
Thank you for your professional input
Hannah
Good morning Hannah. This is some story. Glad you had someone. The sellers were honorable too.
Debbie Reynolds Nothing is worse then not having air conditioning during a heat wave . Staying calm and having dependable repair people at our finger tips is a must
Tammy Lankford, I won't laugh . Schools opening before Labor Day is something new in the last 10 years or so . The Buyer had a Home Inspection and the A/C was in good condition the blower is not a major problem . The Home Warranty is an added caution .
Endre Barath, Jr. The seller was so relieved it was just a part . They were panicked and thought they were going to have to replace the unit . When you are in extreme heat you are not thinking clearly . It was not an old unit but they were frantic
Thank you for your professional input
Hannah
Hi Hannah,
A home warranty should give the seller and buyer peace of mind! I carry one on my home.
James Dray the seller is not on Social Media unfortunately
Kat Palmiotti you are so right on a good team is so important
Nina Hollander I always insist my sellers take a policy it always pays for itself In this case I am not sure they would have come out as fast but I agree with you
Thank you for your professional input always appreciated
Hannah
Gabe Sanders So glad it was handled in time you are so right
Sheila Anderson You are right .They could have not said anything .
Carol Williams I think it is wise for sellers to offer a Home Warranty and take the added protection for themselves .They do not pay unti closing . In this situation they were lucky it was just a part .
Thank you for your professional input always appreciated
Hannah
Hannah,
How wonderful that you had the perfect solution for your seller, and your contact came through for you...Congratulations on your level of service! A
Ron and Alexandra Seigel that is so thoughtful of you to say so
Thank you for your professional input
Hannah
Another major problem that was resolved with the assistance of "Helpful Hannah"...you did good once agan!
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400 keeping clients calm and helping with problems all part of our job
Thank you for your professional input always appreciated
Hannah
Hannah Williams to the rescue!!! It is amazing how Realtors can get service people to go out pretty fast when they know we give them business. Good Job!
Funny thing is Will Hamm they knew I was in a pinch . They don't want any new business and said so . Just really great people . They told me only call in case of emergency .How lucky am I . Must have done something right .
Thank you for your professional input
Hannah
That is the way to handle a problem that arises before closing and I am glad that it worked out well and you didn't have to extend the close of escrow.
Hannah this is an excellent example of the agent knowing exactly who to call for a favor and for the seller doing the right thing. Kudos to both of you!
Hannah Williams great job ... an issue handled and all are happy with the outcome. Give Hannah a call for all of your Real Estate needs.
Hannah it was good that you had the connection, and there was a happy ending.
Hi Hannah- we were just discussing a Home Warranty the other day with a friend whose daughter and son-in-law are purchasing a home. Cheers to your AC service that you used!!!
Itis always great to have a vendor that can drop what they are doing and help you out in a pinch. Priceless relationships.
I swear HVAC systems just know when the house is being sold! But your great network with vendors saved the day for both buyer and seller. Great work!
Brian England It was so hot here I could not imagine having to be in the house without air conditioning . Packing and getting ready to move with no air simply horrid .
Anna Banana Kruchten CRB, CRS 602-380-4886 I called two service men they both called me back . I am blessed to have wonderful clients .You are right .
Laura Filip It is important that the seller stay calm and not panic . I always let my clients know I have a wonderful resource of service people
Thank you for your professional input
Hannah
George Souto It has not been the first time and I am sure it will not be the last .I am thankful to have such wonderful people to depend on when there is a problem .They are the BEST
Kathy Streib Can't tell you how many times I have recommended Home Warranties to sellers and they have said NO . Later there was a problem that could have saved them thousand of dollars if they had said Yes . Luckily in this situation it was not a major repair .
Kevin Mackessy You said a mouthful .Priceless indeed .
Francine Viola I am going to blame it on the heat wave but you are spot on
Thank for your professional opinions they are always welcome here
Hannah
Staying calm and having vendors you can rely on is a big part of our business. If the seller doesn't spring for the home warranty, it is an excellent idea for us, the agent, to gift them with it. That's the best closing gift you can give in my opinion.
Hella M. Rothwell, Broker/Realtor® Excellent closing gift one that will be remembered and appreciated indeed .
Thank you for your professional opinion
Hannah
A new series called...Hannah Handles...... is upon us....Episode 1 & stayed tuned
And this is why we get the service we gwt - repeat business is invaluable to contractors And we appreciate them. Good job hannah
Well handled Hannah Williams and I know the buyer is so happy to know that the seller is so forthright and that the problem was properly resolved and the home warranty gives extra peace of mind.
A/C units only go out when it is hottest. And repair companies are swamped. I recommend my buyers get an annual service policy. Tech comes out twice a year and makes sure your unit(s) are working properly. What the policy actually does is register you as a 'Preferred Customer", so if you do have an emergency, you are moved to the top of the queue.
Hannah, you saved the day! How wonderful of the company to help you out in a pinch. I know your seller must be so grateful to you for all of your help.
Hello Hannah- - -I am glad you found a solution in time for closing.
Hannah way to save the day! Having a network of professionals in multiple service industries which you can rely on is critical in helping deal with issues on short notice. I have a good friend who always says "I got a guy for that" and one quick call and the problem is solved.
You are a problem solver and handled the situation exactly as I would have. When we call our trusted vendors, I appreciate it when they show up immediately to make us look good. I value our relationships with our repairmen and know you do, too. Everyone in this transaction came out looking good, especially YOU!
Hi Hannah
Good work on helping your client get her problem solved in plenty of time. It's tough being at the mercy of vendors sometimes but glad to hear it all worked out.
Jeff
This is a perfect example of why robots and websites cant sell Real Estate
There are always problems and we solve them
Good Luck with Zillow solving a situation like this
People Sell or Buy Homes from professional PEOPLE who sell homes....
Richie Alan Naggar I think Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400 called it HelpfulHannahs after my website
Lise Howe You are right in this case it was past repeat business .Either way I am so thankful to them
Lisa Von Domek You are so right makes one feel good
Thank you for taking the time to give your professional input
Hannah
Jon Quist Great idea perhaps the new buyers will do this
Amanda S. Davidson She could not stop thanking me and I could not stop thanking the service company
Hello Michael Jacobs That makes two of us . Not just because off the closing but I would not want to see anyone be stuck in house without air in that awful heat in a heat wave . i am sure you understand
Thank you for your professional input always appreciated
Hannah
Matthew Klinowski, PA That is so important to have someone to call when there is a problem . It really is essential in this business
Pat Starnes-Front Gate Realty I treasure these people who get the job done for me . They are wonderful people and they know it is a two way street . When they have a question or problem I am there for them .
Jeff Dowler, CRS you are right .Over the years I have been lucky to accumulate a list of very reliable professionals in many different fields . We have a mutual respect for each other . It always amazes me how quickly they respond when I have a crisis . When I can't find them which is rare I have an associate that also has a reliable list .
Thank you for your professional input always appreciated
Hannah
Debra Leisek Wow that was very well said . People need people to react to them and solve problem for them . Someone to answer their questions and concerns
Thank you very much for your professional input it is welcome here any time
Hannah
Thanks for Sharing. That Gold Star list of Reliable Professionals go a long way.www.homestagingbycorwyn.com
Having established relationships with trusted contractors pays off!
Mary Hutchison, SRES, ABR You are so right .I am so thankful for them
Thank you for your professional input
Hannah
Perfect example of how to resolve those issues pronto and disclose them to the buyer. The buyer might need that info later, especially the home warranty plan!
Jan Green Buyers amways feel secure with a Home Warranty Plan
Thank you for your professional input .Always appreciated
Hannah
Well done! Problem solving perserverance can work as you have very ably demonstrated!
Home warranties can be a God send! Happy to hear that it was a crisis averted, Hannah!