Philadelphia Real Estate Helpful News and Views : Simple Steps on Our Way to Closing Waiting for an Appraisal

Simple Steps on Our Way to Closing Waiting for an Appraisal

 

Currently I have a transaction with an agent who has an assistant. They are very busy and everything is given to the assistant to handle. That is fine with me if the assistant saw to it that everything was done in a timely manner. 

 

We are closing in 10 days. The transaction was closed over  three weeks ago and is conditioned upon an appraisal. When it is my listing appraisals go through me and I always speak to the appraisers. No appraisers had notified me to go in this property.I was unfortunately out of the office and another agent was kind enough to  handle the paperwork for me.

 

In the shuffle the mortgage bankers contact information was misplaced. I contacted the buyers agent several different ways for four days requesting they contact their buyers mortgage banker and find out what the hold up was. There was no response. Fnally  I called and she answered. I explained that I was concerned I would contact her myself if the agent would supply me with the information . This went on and on I was told it was not important until finally I received the information to contact the buyers mortgage broker about expediting the appraisal. 

 

With a simple email request to the mortgage banker the appraiser contacted me this morning. It turned out we knew each other. Real Estate is a small world especially when you are in the business long enough. Rush job he said. Just received it this morning. Told him I would meet him but he could go when ever he wanted it was vacant.

 

 

Not important? Appraisers are very important and should not be rushed especially when a sale is contingent on an appraisal. As a seller's agent  I am glad I was on top of this situation.The appraisal will get done and hopefuly we will get to the next step on time 

 

 

I provide concierge service 

Hannah Williams 

Re/Max eastern

 hannahremax@gmail.com

215-820-3376

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Re/Max Eastern

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Comment balloon 25 commentsHannah Williams • July 25 2019 12:02AM

Comments

Hannah- all I can say is that all parties to this transaction should be glad that you were on your toes and followed up to keep things on track. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 4 months ago

Yes, this is frustrating. Good for you for taking action.

 

"Not important? Appraisers are very important and should not be rushed especially when a sale is contingent on an appraisal."

 

Posted by Michelle Cherie CarrCrowe Just Call...408-252-8900, Family Helping Families Buy & Sell Homes 40+ Years (Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty) 4 months ago

Sounds like the assistant needs to log her tasks correctly and answer calls promptly ,...busy is not such a great excuse when it endangers a closing.

Posted by Sally K. & David L. Hanson, WI Realtors - Luxury - Divorce (EXP Realty 414-525-0563) 4 months ago

Good morning, Hannah Williams and this story is what separates the "well-versed" listing agents from the rest of the crowd.... your attention to detail is what saved the deal.... some agents are on a wing and a prayer....those who are fortunate enough to have you as a listing agent will have nothing to worry about.... you're there....always.

Posted by Barbara Todaro, Marketing Agent for The Todaro Team (RE/MAX Executive Realty ) 4 months ago

Hello Hannah - well, you are definitely help move along the process as this transaction needs the appraisal to close.  Here's to success!

Posted by Michael Jacobs, Los Angeles Pasadena 818.516.4393 4 months ago

Good morning Hannah - the most important part of accountability in a transaction is followup.  Good that they have you.

Posted by Grant Schneider, Your Coach Helping You Create Successful Outcomes (Performance Development Strategies) 4 months ago

Geez, Hannah. No doubt you felt very frustrated. My goodness, "not important," becomes extremely important when it comes time to close. D

Posted by Debb Janes EcoBroker and Bernie Stea JD, REALTORS® in Clark County, WA (ViewHomes of Clark County - Nature As Neighbors) 4 months ago

It seems that things definitely get lost in the shuffle when people are busy chasing money and building up a big team to do so.  The level of service definitely drops and dealing with incompetent assistants is not fun at all.

Posted by Brian England, MBA, GRI, REALTOR® Real Estate in East Valley AZ (Arizona Focus Realty) 4 months ago

How frustrating for you to work with people like that. I'm glad you persisted so your sale can close!

Posted by Marte Cliff, Your real estate writer (Marte Cliff Copywriting) 4 months ago

Hi Hannah... and that's exactly why I don't like working with agents' assistants... more often than not something in the transaction is not properly handles. I believe this is mostly because they have no real skin in the game. And it's why I handle my own transactions.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage ) 4 months ago

It can be frustrating when some component to a transaction is required but slowto get accomplished.  I'm glad it is working out for you.

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) 4 months ago

Hannah this business would be A LOT easier if everyone simply did their job!!!

Posted by George Souto, Your Connecticut Mortgage Expert (George Souto NMLS #65149 FHA, CHFA, VA Mortgages) 4 months ago

Hi Hannah Williams - I am sure your client appreciates your due diligence in keeping things on track. 

The biggest issue I deal with is having clients who pick mortgage companies that are on the other side of the country. I knew this was a red flag.  They were trying to schedule appraisers from Phoenix which is 2 hours away. I was able to get someone to come to the property in 3 days with their approval.  

Posted by Sheri Sperry - MCNE®, (928) 274-7355 ~ YOUR Solutions REALTOR® (Coldwell Banker Residential Brokerage) 4 months ago

Kathy Streib Don't like to get attitude when I am going through my check list. I did not have to talk with an assistant when the agent wanted their agreement signed by the seller 

Michelle Carr Crowe,Altas Just Call...408-252-8900!  It annoys me when I end up doing both sides   

Sally K. & David L. Hanson As I said to Kathy it is not my job to instruct  the assistant. Just wanted the mortgage persons contact info - although I am not the buyer agent as soon as I contacted - the appraisal was ordered 

Thank you for taking the time to comment 

Hannah 

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) 4 months ago

Barbara Todaro  Coming from you I am honored but as you and I know how imprtant it is - now the next step that I have been asking for 

Michael Jacobs  Yes the appraisal is an important piece of the puzzle and one of the most important - there are still more that need to be completed 

Grant Schneider I believe in follow up We have a wonderful conveyancer but she does can not do everything - and I do not like last minute surprises 

Thank you for yur wonderful feedback 

Hannah 

 

 

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) 4 months ago

Excellent follow up Hannah Williams !  With you by their side, sellers (and buyers) know they're in great hands with Hannah Williams!

Posted by Anna Banana Kruchten CRB, CRS, 602-380-4886 (Phoenix Property Shoppe) 4 months ago

Debb Janes EcoBroker and Bernie Stea JD  Ya think I think so too 

Brian England  I give personal service - I don't pass the buck - I am never too busy to talk to my clients or the agents who have transactions with me - unless their is a family emergency or health issue 

Marte Cliff  You are very perceptive  

Thank you for you insight 

Hannah 

 

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) 4 months ago

Nina Hollander  I agree with you I handle all my own deals also - 

Myrl Jeffcoat  I surprise myself when I see how some other agents handle transactions.Some may call me a dinasour but I dot my i's and cross my t's and when I do not I beat myself up. 

Thank you both for your wonderful comments 

Hannah 

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) 4 months ago

George Souto  Somehow i knew you would have a witty comment like this - so so true isn't it - so simple - all the agent needed to do was pick up the phone or write an email- just like I did 

Sheri Sperry - MCNE®  I insist they not do that - I give a long speech when we have our initial interview - I argue and tell horror stories -99.9% listen to me the same thing when a coop bring me an agreement especially in this market with multible offers 

Anna Banana Kruchten CRB, CRS 602-380-4886  we work to hard not to follow up it is foolish to drop the ball - you are so sweet to say so but today so many agents just move on and not follow up and everyone is hit with last minute problems 

Thank you for you wonderful feedback 

Hannah 

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) 4 months ago

Hannah Williams - If I had a client moving to Philadelphia or if I were moving to Philadelphia, you would be my number one contact!!! And here's the reason why:

"Real Estate is a small world especially when you are in the business long enough.

Time is of the essence and there's no excuse for "misplaced" vital information necessary for the transaction to close! And just like in the OId West nothing good comes from a "hold up!" That assistant needs to be reported and the Agent who hired her too!

You saved the day and as luck would have it, your experience, expertise, and credibility got results! With the exception of the Mortgage Banker and the Appraiser, everyone else dropped the ball!

This is a great reason why agents shouldn't hire incompetent assistants and this is not the type of business for on-the-job training when money is at risk. You did an outstanding job, Hannah! I'm proud to know you!

Posted by Patricia Feager, MBA, CRS, GRI,MRP, Selling Homes Changing Lives (DFW FINE PROPERTIES) 4 months ago

Hannah, glad you were able to get this nailed down, and hope the rest is smooth to closing! 

Posted by Joan Cox, Denver Real Estate - Selling One Home at a Time (House to Home, Inc. - Denver Real Estate - 720-231-6373) 4 months ago

Patricia Feager, MBA, CRS, GRI,MRP  You may have an assistant but when push comes to shove it is the licensed agent's job to follow up and make sure everything is done. My clients hired me not my assistant. It amazes me how many agents drop the ball. They write the contract the agreement of sale gets closed and then they move on to the next transaction. They do not even read the buyers mortgage commitment. -floors me I usually end up doing both sides of the transaction but pay the other agent half the commission  -I file this inside my head . Next time there are multi able offers on one of my listings this agent will not be on the top of the list 

Thank you for your kind words and understanding 

Hannah 

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) 4 months ago

Joan Cox  There have been other issues but I think they are nailed down. I hope the rest is smooth sailing. Although the property is one minute from my office we must travel forty-five minutes to closing.

Thank you for your warm wishes 

Hannah  

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) 4 months ago

Hi Hannah:

Getting the appraisal ordered and done quickly is key...I have had a few transactions delayed because it took so long for the bank to order the appraisal and to receive the report. The buyer agents in those cases were not on the ball, but even calls from me went unheaded. Thankfully it often happens quickly, sometimes in days!

Good work on your part - too bad you even had to get involved as you did!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 4 months ago

Jeff Dowler, CRS Tomorro is closing I am holding my breath it seems everything is settling in August and September this year. Everything and everyone waiting until the last minute -- makes me uncomfortable

Thanks for your professional input 

Hannah  

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) 4 months ago

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